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Stephen David Fernandes
Milton Keynes
Buckinghamshire

Personal Profile

An experienced IT professional in a successful computer bureau. Excellent interpersonal skills dealing with staff as well as clients at a managerial level. A good understanding of PC hardware and operating systems from DOS to Windows NT as well as most common, current applications. An excellent track record of achievement in meeting and prioritising deadlines efficiently, while maintaining a clear sense of perspective and good humour under pressure. A well presented, confident and loyal team player, with a keen interest in his industry.

Career Objective

Having worked in a relatively small company I have acquired a wide variety of IT skills. I am now keen to further develop and expand my knowledge, with a view to using these skills productively within a larger company.

Career Profile

  • Although having worked for only one company, I have gained over 14 years experience in the IT industry.
  • Started as a trainee Operator in a mainframe only site.
  • Promoted to Operations Supervisor within a year.
  • Having a proven ability to make company decisions, promoted to Production Manager within the following year heading a team of twelve staff.
  • I was then promoted to PC Support Manager and played a key role in introducing the company to new technologies and the benefits of running a PC based network and as a result gaining new client opportunities.

Most Recent Roles, Responibilities & Achievements

October 1986 to present Computer Mailing Services

A computer bureau holding and maintaining mailing lists & related demographics, producing data selections and statistical reports mainly servicing the publishing industry.

PC Support Manager – 1992 to present

  • Investigating uses & feasibility of new technology in the office environment.
  • Hardware & software evaluation, recommendation & purchase.
  • Ensuring all desktop computers & peripherals are set up and functioning with appropriate software and that all end-users are equipped with the correct tools and knowledge to make the best use of the available technology.
  • The set-up and management of a 27 client network using TCP/IP & a Microsoft NT4 fileserver including backup strategies.
  • Web site set-up.
  • Providing e-mail to all desktops.
  • Y2K testing.
  • Setting up an archive & retrieval document scanning system.
  • And of a laser letter production dept. providing letter set-up, signature/logo scanning, and mailmerge

Production Manager – 1988 to 1992

  • Managing 12 staff comprising PC data entry, data validation & mainframe operators
  • Prioritising mainframe job output
  • Liasing with clients
  • Setting stock levels
  • Keeping track of expenditure
  • Converting received data & creating new client data sets

Operations Supervisor – 1987 to 1988

  • Submitting jobs to the reader/print queues
  • Maintaining client data backup schedules
  • Managing 4 mainframe operations staff

Computer Operator – October 1986 to 1987

Jan. 1986 – Oct. 1986 Travelscene Ltd

Accounts Clerk in credit control.

Key Skills

Technical

Mainframe - Good knowledge of Selcopy Mainframe.

PC - All of the following to a high standard including installation and configuration and implementation - DOS 3.1 to 6.22, Windows 3.1 to NT4 Server, DBase III, Foxpro 2, Microsoft Office 4.3 - 2000, Access 97/2000, a little SQL with Visual Foxpro 6 (a screenshot example is available), Quick Address Pro & Batch, PC- Selcopy which is a multi-file sequential data retrieval/manipulation language, Prescribe II which is Kyocera's printer language, various image scanning/manipulation packages, forms design, OCR, CA-Easytrieve/PC, a report writer. Currently learning Visual Basic 6.0. I also have some web design experience.

Networking, Hardware and Software installation. maintenance, administration and trouble shooting, software evaluation, setting up systems and procedures on PC's.

Managerial

Recruitment and training, employee appraisals, task scheduling, prioritising, delegating, creating and meeting deadlines, client liaison.

Education

South London Technical College

"A" Level Physics

Clapham College

"O" Levels - Maths, English, Physics, Chemistry, Biology, Design & Technology , Religion

Personal Details

DOB - 5th February 1965

Clean Driving Licence

Married

Apart from computing and keeping up with the latest developments in IT, my main hobby is music. I perform in a functions band. I also enjoy reading and sports such as badminton, squash and more recently, golf.

 

References available on request.